Apple Quietly Extends AirPods Pro Repair Program To Fix Crackling Issues And Broken ANC
The program was meant to address certain issues that AirPods Pro owners were experiencing with the product. Some noted that there were crackling or static sounds while exercising, speaking on the phone, or in particularly loud environments. Others stated that ANC was not working-- they would experience a loss of bass and an increase in background noises.
This program will now last three years instead of two. AirPods Pro that were first purchased in 2019 will be covered until 2022, while units purchased last year will be covered until 2023. Apple did not announce this change but merely altered the information on its website this past month.
Affected units were manufactured before October 2020. Owners will need to find an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or contact Apple Support.
Many owners are pleased with this change as flawed units are still widely available on the market. Others are quite annoyed as they have needed to replace their units multiple times. They argue that the product should have never been on the market in the first place.