Items tagged with customer satisfaction
No one truly seems to like their Internet Provider Service (ISP). However, how much of the grumbling is legitimate and how much of it is exaggerated? A recent report declared ISPs the industry with the worst customer satisfaction in the United States.
The American Customer Satisfaction Index's Telecommunications...
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Apple may have won Christmas in terms of device sales, but when it comes to customer satisfaction, Samsung is top dog. Or rather, that's the case according to a new poll published this week by the American Customer Satisfaction Index. In a ranking of phone makers, Samsung took the top spot with a score of 81 out of 100, a nice little jump
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You don't become the world's most valuable company by accident, nor can the rabid demand for Apple devices be dismissed as the result of millions of people who simply don't know any better. At the same time, Apple's products aren't always the most technologically advanced. There are faster phones than the iPhone 4S...
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iPhone users have probably the most conflicted customer satisfaction rates of all smartphone customers. When it comes to the device itself, they are far and away the most satisfied, according to a new survey. But when it comes to their service provider? Not so much.The CFI Group Smartphone Satisfaction Survey, in...
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