Items tagged with customer service
Comcast does not have a stellar reputation for customer service. Just the opposite, it is one of only two companies to be voted by Consumerist readers as the "Worst Company in America," earning the blog's not-so-coveted Golden Poo award in 2010 and again in 2014. Comcast made a vow to change that perception, and there...
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AT&T just earned itself a bit of bragging rights over competing wireless carriers, as it ranked highest in customer service according to the J.D. Power's 2015 Wireless Customer Care Full Service Study, Volume 1 released today. The semi-annual study pinged 6,499 full-service wireless customers for the period running...
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Just when you thought Comcast employees couldn’t get any scummier, they have to go and top themselves with even more rude and childish behavior. On Thursday, we brought you the story of Lisa Brown, who simply called into Comcast to downgrade her service, as her family was undergoing financial hardships. Instead of promptly complying with Mrs.
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Which company do you loathe more to do business with, Electronic Arts or Bank of America? They're two very different operations, but nevertheless, both companies advanced to a 'championship' round of sorts in an annual poll by The Consumerist to determine the Worst Company in America. When the dust settled from more...
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