Items tagged with Tech Support
When services are provided for free, it's important to evaluate whether or not there's a major caveat that comes along with it. According to an investigation by CBS News, the free "PC Health" checkup provided by Office Depot carries a big one: you could be encouraged to shell out money to fix a nonexistent...
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Microsoft is giving us a lot to be excited about with the release of Windows 10 -- it's a free upgrade for Windows 7 and Windows 8.1 users, it will introduce a brand new browser (Project Spartan), the return of the Start menu, universal apps, and a whole bunch more. Go ahead and add to the growing list built-in tech...
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The Federal Trade Commission (FTC) is bringing the legal hammer down on tech support scammers who trick people into thinking there's something wrong with their computer that they're able to fix, or otherwise offering to speed up your PC. What they're really doing is charging for services that aren't necessary, though...
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Time will tell, but we might look back one day and talk about how Amazon reinvented tech support. How so? The company's Mayday button that connects Kindle Fire HDX owners to a live tech support agent 24 hours a day, 7 days a week, and 365 days a year. There were no shortage of concerns when Amazon first announced its...
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Apple may have found another source of revenue, one that would stem from customers who own out-of-warranty products and are in need of technical assistance. Rumor has it Apple will soon start charging these users for online chat support using a brand new web payment system it recently developed. It could be introduced...
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Sprint announced a new tech support service that is designed to bring 24/7 IT support to small businesses so they can have the same "quality IT help as their big business brethren." Sprint's IT Helpdesk can help troubleshoot and resolve issues with small businesses’ computers, PDAs and peripherals on both Sprint and non-Sprint devices....
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Assuming this is all true, it's not the first time an outsourced worker in India has resorted to blackmail. It makes you wonder, however, why we continue to outsource our work to such other regions of the world, as well as about the naivete of the woman involved. In this case, Tara Fitzgerald, 48 and a mother of a 14-year-old of Sacramento,...
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AT&T and Lenovo are bundling AT&T Tech Support 360 with select Lenovo PCs and offering a discount to small and midsize businesses that take advantage of the offer. With the new bundles, businesses can purchase Lenovo ThinkPad SL510 laptops, T400 laptops, and ThinkCentre A58 small form factor desktops and save up to $200 through February...
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The MacBook Air is sort of an "edgy" laptop, but in this case an owner frustrated with Apple's handling of the much-publicized Rev. A MacBook Air hinge problems, has decided to take a knife to the beast. According to "Haurum," who posted the video on YouTube, the MacBook Air sucks ... so don't buy one. In the video he indicates that he and...
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Anyone ever had a tech support issue, not just with Dell, but with any company, and ended up with a TS rep who was obviously based in India or Manila, or some country with cut-rate employee pay? of course you have. It doesn't even have to be a tech company for that to happen. And have you ever wished you could speak to someone in the U.S.?...
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If Vista's got you stumped, Microsoft offers a tech support chainsaw to help you down. Bring money. As of Jan. 30, customers who buy full retail copies of Vista and Office 2007 will get unlimited calls, e-mails and Web chats with Microsoft technical support during the first 90 days after activating the software...
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Dell made a reputation for themselves as a result of their high quality products but more importantly perhaps, their top-notch customer service. Unfortunately that may be changing, which might explain their slip in market share as well... "When the CD drive on Peter Ulyatt's Dell desktop computer failed this summer, he called the support...
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