Items tagged with Sprint

Sprint's big pitch to consumers is that it offers truly unlimited data (in addition to unlimited talk and texting). However, it was Sprint's previous CEO, Dan Hesse, that pushed unlimited data as a point of focus. His replacement, Marcelo Claure, indicated earlier this summer that "there will be a time when it might not be economically viable" to offer unlimited data to consumers, and if that's the case, Sprint will have to find a way to stand out from the crown.Right now it looks like Sprint is settling for parity. The nation's fourth largest wireless carrier is planning to eliminate two-year service contracts and move towards leasing smartphones to customers. It's a move that T-Mobile popularized... Read more...
T-Mobile has been going on a tear in recent months, introducing new promotions aimed at not only keeping exiting customers, but also courting new customers to its newly cemented third-place position in the U.S. wireless carrier market. In the past two months alone, the company announced Jump On Demand, which allows smartphone customers to upgrade at any time, and a promotion allowing customers that purchase a new iPhone to receive a free upgrade to a brand new iPhone 6S in September. Not to be left out, Sprint is unveiling its own in-your-face smartphone promotion with “iPhone Forever.” For a cost of $22 per month on top of your existing monthly smartphone charges, users will be able to upgrade... Read more...
T-Mobile CEO John Legere has been promising that this day would come for about a year now. But now that Sprint has released its latest earnings report, which details its total number of wireless subscribers, Legere can finally pop open the champagne and celebrate capturing… a distant third place behind Verizon Wireless and AT&T. Sprint revealed for its first fiscal quarter of 2015 that it ended with 56.8 million total subscribers. T-Mobile, on the other hand, ended its Q2 2015 with 58.9 million subscribers. It’s a difference of roughly 2 million subscribers, but that’s good enough for bragging rights. T-Mobile CEO John Legere John Legere’s Twitter account was eerily... Read more...
T-Mobile raised a few eyebrows earlier the month when it announced “The BEST family plan in wireless.” T-Mobile President and CEO John Legere was in rare form, lobbing insults at the competition the he revealed the plan that provides four lines of data — 10GB each — for $120 a month (of course, unlimited talk and text is included). Not one to sit on the sidelines and watch as the folks in magenta get all the press, Sprint has countered with some new family plans of its own. The Sprint Family Share Pack will offer customers four lines with 10GB of shared data for $100 per month. If customers pay an extra $20 per month ($120 total), your monthly shared data allowance quadruples to 40GB. Sprint... Read more...
Sometimes it's better not to take the bait and get sucked into an Internet fight. Sprint boss Marcelo Claure is learning that the hard way after being drawn into battle with T-Mobile CEO John Legere on what can be considered his home field -- Twitter. If you're at all familiar with Legere, you know he loves to use Twitter to poke fun at rival wireless carriers, and he's turned himself into a bit of a rockstar using social media. We already covered the details leading up to this point, but to quickly recap, Sprint recently announced a new "All-In" unlimited phone plan designed to simplify everything by offering an entire package -- phone lease and all -- for $80 per month. The advertisement for... Read more...
It was pretty much a given that an Internet fight would eventually break out between T-Mobile's outspoken CEO John Legere and whoever would be the first to get fed up with his inflammatory comments. The lucky 'winner' ended up being Sprint boss Marcelo Claure, who ripped off a series of Twitter posts blasting Legere and his "uncarrier bulls**t." The tiff seemingly started when Legere posted a condescending tweet about Sprint's new All-In unlimited plan followed by the hashtag #SprintLikeHell. He wrote, "I give credit to Sprint for swinging the bat when they do -- but All-In is a swing and a miss guys!!." Apparently that was the tweet that broke the... Read more...
It's the squeaky wheel that gets the grease, and after Sprint announced a new "All In" unlimited plan that would restrict streaming video to 600Kbps, customers collectively made a squeak that Sprint CEO Marcelo Claure heard "loud and clear." As a result, Sprint has backpedaled on its streaming video cap and announced that it's removed it altogether. "At Sprint, we strive to provide customers a great experience when using our network," said Sprint CEO Marcelo Claure. "We heard you loud and clear, and we are removing the 600 kbps limitation on streaming video." That's a win for consumers, though Claure left the door open to throttling speeds. "During certain times, like other wireless carriers,... Read more...
Sprint is bringing out the big guns to promote its new All-In “unlimited” calling, texting, and data plans. The third-player U.S. wireless carrier has brought out none other than David Beckham to pitch All-In, but there are a lot of “gotchas” that you must take into consideration before you start jumping up and down for joy. For starters, at $80 per month with an included smartphone lease, All-In is actually $10 a month more expensive for iPhone users that were on Sprint’s old iPhone for Life program. But by upping unlimited plan pricing $10 (CEO Marcelo Claure is a man of his word), Sprint is hoping that it will garner more attention from potential customers by expanding the number of handsets... Read more...
A recent and rather extensive test of 4G LTE networks in several parts of the United States revealed that competition is heating up in the high-speed wireless space. It also showed that Sprint, home of the "cut your bill in half" promotion and enticing unlimited data plans, still hasn't caught up with its competitors, though it's improving. The folks at PCMag ran 131,000 test cycles in more than 30 U.S. cities across the country. They partnered up with Chevrolet, which lent the team three vehicles equipped with AT&T OnStar 4G LTE. Thousands of miles later, Verizon Wireless emerged as the big winner with America's fastest mobile network, delivering... Read more...
Sprint has put a lot of time and effort into promoting truly unlimited data, and to the wireless carrier's credit, it's a big selling point over the competition. Heck, it's the sole reason I'm a Sprint subscriber today, otherwise I'd be enjoying better coverage over on Verizon. Be that as it may, Sprint boss Marcelo Claure hinted that changes are coming, either in the form of price hikes or eliminating unlimited data altogether."There will be a time when it might not be economically viable for us to offer unlimited [data], but for now we're okay. For the next few months, unlimited continues," Claure said. "We might increase prices towards the latter part of the year, and we might eliminate it... Read more...
Sprint's free International Value Roaming service that was introduced last month is expanding to six new territories, bringing the total number of countries to 22. As the plan dictates, when a Sprint customer is in one of those nearly two dozen countries, he or she can roam with up to 2G speeds and catch up on emails and surf the web at no additional cost. They can also send text messages from the 22 included countries for no extra charge, and if they want to make phone calls, the rate is 20 cents per minute. All a qualified customer has to do is add International Value Roaming to any Sprint domestic phone plan -- they can do this online by going here or by visiting a local Sprint store. The... Read more...
In December 2014, T-Mobile faced the music and agreed to settle with the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC) to the tune of $90 million for phone “cramming.” A few months prior, in October, AT&T coughed up $105 million for the same offense. So what is cramming? Cramming consists of unauthorized charges that appear on your monthly phone bill, the bulk of which come from third-party Premium Short Message Services (PSMS). Wireless carriers have been reluctant to crackdown on cramming in the past because they receive a kickback (somewhere in the neighborhood of 30 to 40 percent) from each unauthorized charge that appears on a customer’s bill which translates... Read more...
In my best Ron Paul impression, all I can say is “It’s happening!” Google today announced its Project Fi wireless service, which has been the subject of much speculation over the past few months. However, Google has confirmed much of that speculation now that the full details of the service have been revealed. First and foremost, Project Fi — yes, that is its official name — is limited only to the Nexus 6 smartphone for the time being. That will severely limit the service’s reach at launch, but it does allow for Google to initially tailor the service for a hardware/software platform that it completely controls. If you can past that bit of disappointing news, Project Fi actually has a lot to offer.... Read more...
We’ve been hearing a lot about Google’s wireless service during the past few months. And now, according to a new report from The Wall Street Journal, we’re set to hear even more about the Mobile Virtual Network Operator (MVNO) service starting tomorrow. Google will reportedly push its service, which was developed under the codename Nova and more recently branded Project Fi, “as early as Wednesday” according to the WSJ. As we reported earlier this month, Project Fi will only charge customers for the data they use. If a customer purchases a 4GB allotment of data for a given billing cycle and only uses 2GB, he or she would receive a refund for the unused data at the end of the month. Google Fi is... Read more...
Up to this point, the wireless wars have been mostly fought with more flexible smartphone plans that either offer more data or lower prices. Sprint, however, has demonstrated an ability to think outside the box by offering to cut customers' smartphone bills in half when they switch from a competitor and/or cover any expenses related to divorcing your wireless carrier, like early termination fees. Now the nation's third largest wireless carrier is offering to come to your home to get you setup with a new device. The new program is called "Sprint Direct 2 You," and just as it sounds, Sprint will bring the in-store experience direct to your home, office, or any other location you choose (like a... Read more...
You've probably read horror stories of international travelers opening up their cell phone bills only to find they owe a king's ransom instead of the typical monthly fee they're used to paying. Welcome to the world of roaming charges. To prevent that kind of bill shock from occurring, Sprint is now offering unlimited data roaming in select countries. Eligible countries for Sprint's "International Value Roaming" plan include Argentina, Brazil, Chile, Costa Rica, El Salvador, Germany, Guatemala, Japan, Mexico, Nicaragua, Panama, Russia, South Korea, Spain, and the United Kingdom. Not a bad list of destinations, and both new and existing customers are eligible to add International Value Roaming... Read more...
Samsung isn’t about to let HTC hog the spotlight today with the announcement of One M9 availability in the U.S. So it shouldn’t come as a surprise that Samsung is now announcing that its Galaxy S6 and Galaxy S6 Edge will both be available for pre-order starting tomorrow -- the smartphones will be available in brick and mortar locations beginning April 10. Like HTC, the Galaxy S6 and Galaxy S6 Edge will be available on all four major U.S. carriers (although Samsung has also added in U.S. Cellular). Samsung is also blanketing the retail space as both smartphones will be available from Amazon, Best Buy, Costco, Sam’s Club, Target, and Walmart. “We have completely reimagined the Galaxy experience... Read more...
Sprint is pulling out all the stops to lure wireless customers away from their existing providers, such as offering to cut subscribers' bills in half when they switch over from AT&T, Verizon, or T-Mobile. That offer still stands, only now Sprint is sweetening the pot by offering to pay all costs associated with switching, including early termination fees and remaining payments on installment plans. It doesn't matter how you much you owe on your subsidized phone or what the termination fees would be to switch over the Sprint -- the telecom wants your business so badly that it's willing to absorb the costs no matter how high. "Sprint is dedicated to its customers," said Tom Roberts, senior... Read more...
Verizon Wireless already grabbed headlines earlier today with the announcement that pre-orders for the Samsung Galaxy S6 and Galaxy S6 Edge would go live on April 1. But the company has even more cause to celebrate thanks to J.D. Power’s “2015 U.S. Wireless Network Quality Performance Study.” J.D. Power’s semiannual study ranks America’s wireless carriers based on the following ten “problem areas” that customers may encounter on a daily basis when using their cell phones and tablets: Dropped callsCalls not connectedAudio issuesFailed/late voicemailsLost callsText transmission failuresLate text message notificationsWeb connection errorsSlow downloadsEmail connection errors J.D. Power ranked the... Read more...
Google may be moving into the wireless carrier arena a little sooner than you might have expected. The company reportedly plans to take the wraps off project Nova at the end of this month. When the service launches, it will support only one phone according to The Wall Street Journal: Google’s own Nexus 6.  What makes Google’s service interesting is that it will switch between wireless networks and Wi-Fi hotspots, depending on which can provide better service to the user at the moment. The Wi-Fi/carrier switching is meant to make for both better data transfer and higher-quality calls. Because Google is operating as a Mobile Virtual Network Operator (MVNO), it’s relying on established... Read more...
We’ve been hearing rumors of Google’s intention to step into the wireless carrier market as a Mobile Virtual Network Operator (MVNO). Google’s Nick Fox is helming the project, which is codenamed Nova. None other than Sundar Pichai, Google’s SVP of Android, Chrome, and Google Apps, has now confirmed what was previously just a rumor. But before you start envisioning the prospects of Google doing for wireless what it has done for home Internet connections (a la Google Fiber), you might want to tamper your expectations just a bit. During a live talk at the Mobile World Congress in Barcelona, Spain, Pichai explained that its efforts in wireless will mirror its efforts in Nexus hardware, “[pushing]... Read more...
T-Mobile CEO John Legere has been relentless in his quest to displace Sprint as America’s third-place wireless carrier. The boys in magenta were able to add 2.1 million customers during Q4 and a total of 8.3 for calendar year 2014. T-Mobile’s Un-carrier initiatives have taken the wind out of its competitors’ sails, with Sprint being the biggest loser. However, Sprint isn’t just gonna roll over and let Legere pelt it with insults on a regular basis; the company is fighting back with a new data plan aimed at retaining its current customers and drawing in new ones. Sprint is introducing a $90, 12GB plan that it calls “the best family share plan available among all the national carriers.” With the... Read more...
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